1. Preliminary remarks.

The following provisions apply exclusively to tickets for the transport of passengers purchased using the mobile app “CFL mobile” (hereinafter referred to as “electronic tickets”).

2. Requirement to carry a supporting document for cross-border and international tickets.

You must be able to present an identity document when your cross-border or international electronic ticket is inspected, since these tickets are personal and non-transferable. They are only valid if you present a valid identity document in your name (passport, identity card or driving licence) to the ticket inspector.

You must enter your personal details directly, using the “CFL mobile” app, when you create your customer account. These details will appear on the electronic tickets and you must update them when necessary.

3. Validity of tickets.

Individual electronic tickets are valid from the time they are purchased, except in the following cases:

• when you purchase booklets of short-term or long-term tickets, the first ticket is valid as soon as the booklet is issued; the remaining tickets appear in the “Credit” tab and are valid once they are validated;
• monthly season tickets can be purchased up to 3 weeks in advance. Season tickets are valid from the first day of validity indicated by you when you purchase the ticket.

Details of prices for each product can be viewed directly in the “CFL mobile” app under the menu “Tickets” in the “Products” tab.

4. Inspection of tickets.

4.1. Inspection on your mobile phone screen.

If necessary, you must hand your mobile phone to the inspector so your ticket can be inspected. The inspector is authorised to use the mobile phone to carry out an inspection in due and proper form. You must be in possession of a validated ticket for your journey prior to departure (train, tram or bus).

The purchase and issuance of the ticket must be fully completed before the actual departure of the train, tram or bus. The ticket or season ticket must be valid and must be visible on the screen.

Failing that, you will be required to pay an administrative fine of 150 euros under the act of 13 September 2013 amending the amended Luxembourg Public Transport Act of 29 June 2004.

You will also be considered to be travelling without a valid ticket if you are unable to present your electronic ticket for inspection for a reason relating to your mobile phone, for example the battery is out of charge or for any other technical reason.

4.2. Inspection using electronic inspection equipment.

The ticket inspectors working for the various public transport operators use electronic devices that allow them to read the bar codes on electronic tickets. The inspectors are authorised to use these devices to carry out an additional inspection of electronic tickets.

5. Refunds.

Electronic tickets purchased via the “CFL mobile” app cannot be exchanged or refunded.

6. Personal data protection.

The Société Nationale des Chemins de Fer Luxembourgeois (CFL), Data Controller, undertakes to process personal data in accordance with the Luxembourg Data Protection Act of 2 August 2002, as amended.

By express agreement and in accordance with the aforementioned act, you hereby expressly consent to the processing of the personal data you provide in connection with performance of the service provided by CFL, i.e. the purchase of paperless tickets (mobile eTicketing) and management of the associated services by CFL as well as, where applicable, its subsidiaries, partners, sub-contractors or providers (management of contractual relationships, season ticket management, commercial management of passengers, complaints management, compilation of statistics, fraud prevention and dealing with offences).

CFL can also share the data, provided that disclosure is necessary in order to comply with the law or legal proceedings, for the purposes of managing and following up offences and recovering the amounts owed.

You can exercise your right to access, amend or object to the processing of your personal data by sending a written request to: Responsable de Traitement CFL, 9 place de la Gare, L-1616 Luxembourg or by email to “dpo-cflmobile@cfl.lu”. You must prove your identity by means of a valid identity document.

Data may only be retained for the period of time corresponding to your use of the “CFL mobile” app and the period necessary to enable CFL to fulfil its obligations resulting from limitation periods and/or any other legal provisions.

7. Changes to prices and amendments to the general terms and conditions.

The current version of these general terms and conditions applies at all times. CFL can amend the terms and conditions at any time in order to bring them into line with current regulations or in the event of changes in technology or practices. The new terms and conditions are published on the website www.cfl.lu and in the “CFL mobile” app. You will not be automatically informed of any change or amendment.